Andrew O’Hara is the CEO of RAC Insurance – a member based insurance company in Perth Western Australia with a legacy of over 100 years working in the community to make members lives better.
With over 20 years industry experience, Andrew brings a wealth of knowledge of retail insurance and a proven background in building personal lines insurance brands. As the CEO of a member centred organisation, Andrew believes that innovation, collaboration and enabling teams to be their best is what drives a positive member experience.
Prior to becoming the CEO, Andrew was the General Manager Claims at RAC Insurance where he was responsible for driving programs and strategies to increase member satisfaction and operational efficiency. Under Andrew’s leadership, the Claims team recorded an employee engagement score of 90%, placing them in the best employer zone while lifting the customer Net Promoter Score by over 35%.
Originally from Victoria, Andrew held executive positions at Suncorp, Promina and AAMI where he doubled revenue growth in car insurance products and built a culture that engaged and retained high performing employees.
Andrew O’Hara is a Member of the Champions of Change Insurance Group established in 2019. The Insurance group Members are committed to advancing gender equity, inclusive cultures and achieve significant and sustainable improvements in the representation of women in leadership positions and in non-traditional roles within their organisations.